Kiran Naik

Here I want to highlight the comparision of Private with Government in Internet – Broadband connection. This is one of the experience I had when applying for the Broadband connection in the Banashankari area Bangalore.

I heard of very good service of BSNL broadband connection. After some enquiries on internet, suggestions from friends, I decided to apply for broadband connection in Banashankari area – Bangalore.

On March 17th Saturday,I approached BSNL office. At the counter I was happy by the warm welcome from the BSNL staff at the cash counter.
Kiran: Sir, I am looking for the Broadband connection. So I want to apply for the Landline telephone.
Officer: Ok. You can fill this form and submit along with the DD of Rs 500. Thats it.
Kiran: How long will it take to get the Broadband connection?
Officer: We don’t know about it. First you have to apply for Landline then oly you will get Broadband.

I thought he is right and better to follow up for internet after the landline connection.
I knew that BSNL takes minimum around 1 month to max 2 months. I decided apply and wait for max 2 months. Atleast after 2 months there will not be any speed/maintainance problem.

Coming back to the business, I got the landline in 2 days (After a bit of follow up and phone calls to the Lineman. Requesting to please do the needful:))

Quite happy about landline in 2 days. I became more optimistic and thought that I might get the connection in 1 around one month… (Better to be optimistic but not Over optmistic:()

It’s almost 2 and half months, there is no news of any connection to my home. Enquired copple of times and ultimately was late to the office with frustation. Next time, when I asked for the Telephone directory, I was made to look for 4-5 people without any results. Lastly came to know that concerned JE (Officer) hasnot yet arrived. It was already 11.30 AM. I have been told that for new directories, JE has the authority  to issue. As I was experienced now to see these things happening, I went to office as if I have nothing to loose or gain:)

I started to look for alternative connections. Eliminated all other options like Tata Indicom (Worst experiece I ever had – I will share about it sometime),Reliance.  Left with only Airtel. I heard there Airtel connection is good. So started to look for the concerned person.

Well… easy way to do this is don’t go anywhere and google it. And hey!! I was right there in the airtel website. I gave my contact details on Friday and I was told by customer support that they will be contacting in 2 working days. Then Airtel officer will look at the address. If connection is available, it wil be done in 7 workinfg days.
At the first instance I thought one week is too late as I needed something urgently..Remebered BSNL and thought oh!! AIRTEL are really fast, they claim to install in only one week.

On Saturday 1.30 PM got a call from AIRTEL.. I thought its a junk call for promotional activity of airtel mobile. Caller informed that he is incharge for Airtel Broadband connection in Banashankari. We spoke about our home location, tariffs etc etc. We decided to meet at 2.30 PM. Though he told 2:30, I was expecting him to be not before 4.00 PM. It’s wonderful, he was sharp at 2:30 after finding my home address in Bangalore:).

We discussed about plan, I handed over the document with 500 rs Cash(For installation). Monday afternoon AIRTEL guys came in, connected the internet and given one free Landline number too:):) which is a Bonus.

It’s Wednesday and I am quite happy of the splendid support of AIRTEL and it’s economical too. Earlier I was under the impression that nobody is cheaper and best thatn BSNL. I was wrong. I am quite happy with the speed, airtel support and airtel guys. They really did all the connections fast and everyhting was like a plug an dplay….

Thank you AIRTEL for all the great service,…. Hope I will be continued to receive the same kind of great service from AIRTEL all the time!!!

KUDOS to AIRTEL BROADBAND!!!!!!!!!!!